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FREE Webinar: When Conflict Reaches HR: Understanding Escalation, Power, and What Works

Workplace conflict rarely reaches HR early or in a simple form. It shows up late, emotionally charged, and shaped by fear, power, and organisational dynamics. This webinar offers HR professionals a new way of reading conflict, not as a single issue to fix, but as a signal of how people, systems, and authority are interacting under pressure. Participants will learn how conflict evolves over time, why familiar approaches work in some situations and fail in others, and how HR’s early responses can stabilise or intensify escalation. The session focuses on practical insights HR can use immediately to assess situations, set direction, and respond more effectively.
CPD hours
Practice Level
(Hover mouse over icon for details)
Competency
1.0 Entry Level Intermediate Level
Senior Level Expert Level

Thank You to our Partner, CIIAN:CIIAN

 

Presenter:
Warren Hoffman (Click for Speaker’s Bio)
President and CEO – Canadian International Institute of Applied Negotiation (CIIAN)
In this webinar, you will learn to:

  • Recognise how and why workplace conflict escalates over time, and how timing affects which HR interventions are likely to work
  • Apply interest-based negotiation, the most common “win-win” approach, and recognise its key limitations in workplace conflict
  • Identify how interests, rights, and power shape how people enter and escalate workplace disputes
  • Apply the most effective early stabilising move HR can make to support de-escalation
  • Use conflict reaching HR as a diagnostic lens to understand how conflict is being handled upstream, and how people are using HR within the workplace system
Who should attend:
This session is designed for HR professionals who regularly encounter workplace conflict, including HR generalists, business partners, managers, and senior HR leaders. It will benefit those involved in employee relations, investigations, performance management, or organisational change, and anyone seeking clearer ways to assess, stabilise, and respond to escalated conflict within their organisation.
Format: Live Online – Zoom Webinar
All login information will be sent to you via email the day prior to the session. Please check your junk/spam folder if it has not come through to your in-box.Note: If you have not received your login access information the day prior to the webinar date, please email pd@cphrbc.ca or sign-in your CPHR BC & Yukon Portal (under “My Events”) for the webinar instructions.
Time: 1:30-2:30PM

Both registration and payment are required for every person attending this webinar. All enquiries can be directed to pd@cphrbc.ca.
This webinar is complimentary to all CPHR PEI. You can get the code by emailing main@cphrpei.ca
Register early to avoid disappointment!
Registration Fees

Registration Deadline:
MARCH 24, 2026
Member

FREE!
Non-Member

$94.99
Fees & Cancellation Policy:
• Fees and/or agenda are subject to change without notice.
• All pricing excludes applicable taxes. HST/GST # 119446714
• A full refund, less a $10 processing fee, will be issued for cancellations submitted at least one week prior to an event or workshop. Attendee substitutions are permitted; however, member/non-member rate differences will apply. Please submit cancellation or substitution requests by e-mail (pd@cphrbc.ca).